Careers at BTB Creditz

Job Overview:

Join our dedicated team as a Customer Relations Officer and elevate the customer experience by delivering exceptional service and maintaining the professional standards of BTB Creditz. Be proactive, initiative-driven, and ensure our clients have a seamless and positive experience.

Key Responsibilities:

• Deliver top-tier customer service in-person and over the phone.
• Provide clear, detailed explanations of loan terms, products, and services to customers.
• Process loan applications and manage customer queries efficiently.
• Maintain precise customer records through accurate data entry.
• Support the team with administrative tasks, including photocopying and filing as needed.

Requirements:

• Open to entry-level candidates with the right skill set.
• Friendly, positive attitude with excellent interpersonal skills.
• Strong communication abilities; proficient in English and Mandarin to serve a diverse client base.
• Capable of handling multiple tasks in a fast-paced environment.

Career Benefits:

• Competitive salary with commission opportunities.
• Daily meal allowance and quarterly team building activities.
• Performance-based incentives for meeting key performance indicators (KPIs).
• Central workplace location near MRT, close to the city center.
• Comprehensive training provided to all new hires.

Job Overview:

As a Credit Recovery Officer at BTB Creditz, you’ll play a crucial role in managing customer relationships and maintaining the financial health of our company. You will work closely with customers to ensure timely payments and resolve any issues related to their accounts.

Key Responsibilities:

• Contact customers to remind them of upcoming payment deadlines and manage overdue accounts.
• Dispatch past due notices and manage communications for missed repayments.
• Understand customers’ financial situations to propose viable payment solutions or plans.
• Monitor and manage assigned accounts to track outstanding debts and payment patterns.
• Investigate and resolve discrepancies in customer accounts.
• Cultivate lasting relationships with customers to prevent future financial issues.
• Provide comprehensive explanations of loan terms, products, and details.
• Respond to customer inquiries and clarify loan procedures over the phone.
• Assist with general administrative duties as needed, such as photocopying and filing.

Requirements:

• Open to entry-level candidates with the necessary skills.
• Positive, approachable demeanor with excellent interpersonal skills.
• Strong communication abilities, proficient in both English and Mandarin to cater to diverse customers.
• Detail-oriented with a strong ability to multitask and prioritise.

Career Benefits:

• Competitive salary package with commission opportunities.
• Daily meal allowance and regular team building activities.
• Performance-based incentives for achieving Key Performance Indicators (KPIs).
• Workplace conveniently located near MRT, close to the city’s center.
• Extensive training and professional development opportunities provided.

Job Overview:

Join BTB Creditz as a Credit Assessment Manager and lead a dynamic team focused on growing our loan portfolio while ensuring compliance with regulations and achieving submission targets. You will manage and improve our credit risk processes and make critical decisions that impact the financial direction of the company.

Key Responsibilities:

• Lead a team to achieve growth targets and manage loan submissions effectively.
• Complete loan contracts and clearly explain policies and regulations to clients.
• Monitor loan repayments and maintain accurate records.
• Ensure operations adhere to legal standards and compliance with all relevant laws.
• Conduct financial and qualitative analyses on companies and individuals.
• Oversee the well-being and performance expectations of team members.
• Support team in customer interactions and document signings.
• Efficiently manage customer expectations and resolve issues promptly.
• Prepare detailed loan synopses and provide recommendations for loan decisions to senior management.
• Conduct portfolio, industry, and market analysis to guide strategic decisions.
• Implement and refine credit risk workflows and systems aligning with business strategies.
• Ensure compliance with internal and external audit and regulatory requirements.

Requirements:

• Minimum of 4 GCE ‘O’ Level Credits, including English, with at least 5 years of experience in money lending or a related industry.
• Must be effectively bilingual in English and Mandarin to manage diverse customer interactions.
• Proven experience in managing teams within the financial services industry.
• Strong analytical skills with a good understanding of the economy and business environment.
• Excellent interpersonal, oral, and written communication skills.
• Organized, detail-oriented, and adept at managing multiple responsibilities.
• Self-motivated with the ability to work independently and under pressure.
• Experience in corporate lending and credit is highly desirable.

Career Benefits:

• Competitive salary package with performance-based incentives.
• Daily meal allowance and regular team building activities.
• Opportunities for rapid career advancement in a fast-paced environment.
• Comprehensive on-the-job training.
• Work in a highly accessible location near MRT, close to the city center.
• Join an innovative and energetic workplace that fosters a growth mindset.